Over the past ~7 years, I’ve had the opportunity to work with fast-growing startups through their 0→1 and 1→10 journeys. Along the way, I pivoted across three different career paths, developing a diverse set of skills in sales, operations, and strategy shaping me into the generalist I am today.

I’m a data-driven operator and strategy leader who enjoys building systems, scaling organizations, and leading cross-functional teams. Currently, I’m pursuing my MBA and MS in Supply Chain Management at UT Dallas while driving strategic projects at Eagle Telemedicine to optimize physician onboarding, engagement, and retention.

                                                                                             **Timeline: February 2025 - December 2025**

Operations Intern - Strategic Projects.

Eagle Telemedicine is a leader in technology-enabled inpatient and outpatient care, with a virtual network of 450+ physicians across 20 specialties. In my role, I focused on strengthening physician engagement, onboarding, and retention through strategic initiatives.

Operations and Analytics

• Physician Referral Program
  1. Designed initiative to incentivize promoters to refer peers, reducing external hiring and incentive costs.
  2. Created metrics framework to track referral conversion and cost savings.
• Program Data Analysis
  1. Analyzed clinical activity and physician workload data to identify patterns in shift utilization.
  2. Developed insights for workforce planning and hiring strategy.
• Cross-Functional Projects
  1. Supported Business Development team with lead generation and landing page creation.

Clinical Operations

• Physician Onboarding Optimization
  1. Designed and deployed pre-onboarding surveys to capture physician feedback and identify bottlenecks.
  2. Built dashboards to track booking-to-onboarding timelines, reducing delays and standardizing processes.
• Specialty-Based Community Hubs
  1. Piloted peer-engagement groups across 20+ specialties via WhatsApp/Teams to foster collaboration.
  2. Created SOPs to improve physician engagement, resulting in stronger retention within pilot groups.
• Video Etiquette Standards
  1. Developed training guidelines and roll-out plan to ensure consistent, professional physician-patient interactions.

Customer Success

• Leadership Training for Medical Directors

  1. Assessed vendors (Vital, Bravely, HealthStream) and designed a framework for leadership development.
  2. Integrated training into ongoing physician engagement programs to strengthen clinical leadership.

• Customer Success Power BI Dashboard

  1. Created real-time dashboard to track physician NPS, satisfaction, and engagement metrics.
  2. Provided leadership visibility into success drivers and areas for improvement.

• NPS Program

  1. Built process to convert high-NPS physicians into promoters, feeding into referral and engagement strategies.

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                                                                                              **Timeline: December 2017 - August 2023**